Frequently Asked Questions


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Why should I use Repair My Phone Screen for a repair?

Repair My Phone Screen technicians undergo strict training and regular testing to ensure they have the experience and qualifications to repair all leading devices. We know that your smartphone is precious to you, so don’t risk getting a repair with anyone except a trusted repair chain.

How long does a repair take?

We pride ourselves on an express repair service. Common devices can be repaired in-store within 30 minutes, whilst postal repairs are between 48-72 hours. With the device being fixed and returned via mail, the same day it arrives in the shop.

What should I do before handing over my device?

Whilst your device is in safe hands with us, it is always recommended that you back-up your device and reset back to the factory settings before hand for security purposes.

Does my phone come with warranty?

There is a 6 month warranty on all device repairs. Please check our terms and conditions for more details.

How long will my repair take?
On average, in-store repairs take 30 minutes! If you don’t have spare time to come in to our shop, why not try out our express mail service or, local courier service for Preston based residents.
If I use Repair My Phone Screen, will this void my warranty?

Like most third-party repair services, use of our service can void your manufacturer’s warranty. The good news is we provide our own warranty for all our repairs! For more details please click here.

I only have a small crack on my screen, do I need a full-screen replacement?
Yes, we do a full-screen replacement regardless of the size of the crack in your screen and all our screen replacements come with a 6 months warranty.
Are we an Apple authorised supplier?

Repair My Phone Screen is an alternative repair service to Apple and it’s subsidiary suppliers. We are an express service that utilises the highest quality parts that are quality controlled.

Are Repair My Phone Screen's parts original Apple / Samsung parts?
Although we are an alternative repair service to Apple / Samsung. All our components are OEM (Original Equipment Manufactured ) and QC tested. We are so confident in the quality of our components that we offer a 6 month warranty! For more details please see here.