How our Postal Repair Service Works

Step 1: Book Your Repair Online

Pay for your repair online using our website and you will receive a unique order number. You can also create an account which will allow you to sign in to our website and see the progress of your repair.

Book Your Repair

Step 2: Post Your Phone to us

Place your phone in a sealed box or giphy bag and post it to our technical repair centre. Our technicians start repairing your mobile phone as soon as we receive it. Make sure you package your device securely and include a note with your unique order number on.

Technical Repair Centre Address

Fonebox,
117 Friargate,
Preston,
PR1 2EE

Step 3: We Repair Your Phone & Post it Back

Our technicians aim to repair your phone the same day we receive it in the post. We only use the highest quality, genuine replacement parts. Once your phone has been fixed, we will post your phone back to you using Royal Mail’s special delivery service.